A legal disclaimer

Privacy Policy

Last Updated: 17 August 2026

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Expedited.co.za respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our document facilitation services.

Expedited.co.za is owned and operated by GetCleared, a business of Moto Digital Solutions (Pty) Ltd, Registration No. 2021/522062/07 ("Expedited", "we", "us" or "our").

This Policy is intended to comply with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA). POPIA establishes minimum requirements for the lawful processing of personal information by public and private bodies.

1. Information We Collect

Depending on the service you request, we may collect:

• Full name and surname;

• Date and place of birth;

• South African ID number;

• Passport number;

• Nationality;

• Telephone number;

• Email address;

• Residential and postal address;

• Employment and residential history;

• Fingerprints and biometric information;

• Marriage and civil-status information;

• Copies of identity documents and passports;

• Police clearance and criminal-record information;

• Certificates and other official documents;

• Information required by SAPS, DIRCO, Home Affairs, embassies, consulates or other authorities; and

• Payment and transaction information.

We may also collect information that you voluntarily provide when contacting us through our website, email, telephone, WhatsApp or other communication channels.

2. Sensitive and Special Personal Information

Some information required for our services may constitute special personal information under POPIA.

This may include biometric information such as fingerprints and information relating to criminal behaviour or criminal records. The Information Regulator recognises information such as ID numbers, biometric information and criminal history as personal information requiring protection under POPIA.

We process this information only where reasonably necessary for the service requested, to comply with applicable law or where another lawful basis for processing applies.

3. How We Use Your Information

We may use your personal information to:

• Provide the services you have requested;

• Prepare applications and documentation;

• Submit documents to relevant authorities;

• Liaise with SAPS, DIRCO, Home Affairs and other government departments;

• Liaise with embassies, high commissions and consulates;

• Arrange authentication, attestation and legalisation;

• Arrange courier collection and delivery;

• Communicate with you regarding your application;

• Process payments and issue invoices;

• Maintain service and transaction records;

• Respond to enquiries and complaints;

• Prevent fraud and misuse;

• Comply with legal obligations; and

• Send relevant marketing communications where permitted by law.

We aim to collect and process only information reasonably necessary for these purposes.

4. Sharing Your Information

To provide our services, we may share relevant information with:

• South African government departments;

• SAPS;

• DIRCO;

• Home Affairs;

• Embassies, high commissions and consulates;

• Courts, notaries and authorised bodies;

• Courier and logistics companies;

• Payment processors and financial institutions;

• IT, hosting and document-management providers;

• Professional advisers and contractors; and

• Other third parties where reasonably necessary to complete your instruction or where required by law.

We do not sell your personal information.

Information is shared only to the extent reasonably necessary for the relevant purpose.

5. International Transfers

Some of our services require documents or personal information to be submitted to foreign embassies, consulates or authorities.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such transfer complies with applicable legal requirements.

Certain international transfers involving special personal information may be subject to additional POPIA requirements.

6. Information Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;

• Loss;

• Theft;

• Misuse;

• Unauthorised disclosure;

• Alteration; and

• Destruction.

Access to client information is restricted to persons who reasonably require it to perform their duties.

However, no electronic or physical storage system can be guaranteed to be completely secure.

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7. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by law.

We may retain information for purposes including:

• Completing and maintaining service records;

• Accounting and tax requirements;

• Resolving disputes;

• Fraud prevention;

• Legal compliance; and

• Protecting our legitimate business interests.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

8. Your Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you;

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion where legally permissible;

• Object to certain processing;

• Withdraw consent where processing is based on consent; and

• Lodge a complaint concerning the processing of your personal information.

The Information Regulator confirms that data subjects have rights relating to access, correction and objection to the processing of their personal information.

Requests may be subject to applicable legal requirements and reasonable verification of identity.

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9. Cookies and Website Information

Our website may use cookies and similar technologies to:

• Improve website functionality;

• Understand how visitors use our website;

• Improve user experience;

• Maintain website security; and

• Support analytics and marketing activities.

We may collect technical information such as IP address, browser type, device information, pages visited and general website usage information.

10. Marketing

Where permitted by law, we may use your contact details to send information about our services, promotions or relevant updates.

You may request that we stop sending direct marketing communications at any time.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Children

Our services are primarily intended for adults.

Where information relating to a child is required for a particular service, we will process that information only where permitted by applicable law and where reasonably necessary for the requested service.

13. Data Breaches

If we become aware of a security compromise involving personal information, we will take reasonable steps to contain and investigate the incident.

Where notification is required by applicable law, we will notify the relevant regulator and affected individuals in accordance with the applicable requirements.

14. Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and address the matter.

You may also lodge a complaint with the Information Regulator of South Africa. The Regulator provides a process for complaints relating to interference with the protection of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable legislation.

The latest version will be published on this website.

16. Contact Us

For privacy-related enquiries or requests, please contact:

Expedited.co.za
Owned and operated by GetCleared, a business of Moto Digital Solutions (Pty) Ltd
Reg. No. 2021/522062/07

Email: [expedited@getcleared.co.za]
Telephone: +27 (11) 568-8311
Address: 142 Jan Smuts, Rosebank

Disclaimer: Expedited.co.za is a private document facilitation company and is not affiliated with SAPS, DIRCO or any government authority. Official forms are available free from the relevant authorities.