Refund Policy

Last Updated: 18 August 2026

At Expedited.co.za, we aim to provide a fast, reliable and transparent document processing service. Our standard service turnaround is 7–10 working days, unless otherwise stated for a specific service.

 

1. Standard Turnaround

Our services are generally completed within 7–10 working days from the date we have received all required documents, information and payment.

Turnaround times may vary depending on the service and the requirements of the relevant government department, embassy, authority or third-party service provider.

 

2. Delays Beyond Our Control

If your application is delayed beyond the standard 7–10 working day period due to circumstances outside our control, including delays by SAPS, DIRCO, Home Affairs, embassies, consulates, courts or other authorities, we will communicate the delay and provide you with an updated status.

Where a delay extends beyond our standard turnaround, a partial refund may be offered, depending on the circumstances and work already completed.

 

3. Delays Exceeding One Month

If your service remains incomplete for more than one calendar month from the date all required information, documents and payment were received, and the delay is not due to the customer's actions or failure to provide required information, you will be eligible for a full refund of the service fee.

Government, embassy, courier or other third-party fees already paid on your behalf may be excluded from the refund where those fees are non-refundable.

 

4. No Refund Within the First 10 Working Days

No refunds will be issued simply because a service has not been completed within the first 10 working days, provided that we have commenced processing the application.

The 7–10 working day period is our standard service timeframe and applications may occasionally take longer due to circumstances beyond our control.

 

5. Customer Delays or Incorrect Information

Refunds will not be available where delays result from:

• Incorrect or incomplete information supplied by the customer

• Missing or incorrect documents

• Poor-quality or unacceptable fingerprints

• Failure to provide requested information

• Changes to the customer's requirements after processing has started

• Failure to respond to requests required to complete the service

 

6. Cancellation After Processing Has Started

Once we have commenced work on your application, you may not cancel the service for a refund during the first 10 working days.

This applies even where the final document has not yet been received.

After the initial 10 working days, any refund will be considered in accordance with the delay provisions of this policy.

 

7. Government & Third-Party Delays

Expedited.co.za works with government departments, embassies, consulates, courier companies and other third parties. Their processing times are outside our direct control.

Where such a delay occurs, we will keep you informed and provide an updated expected timeframe where possible.

 

8. Rejected Applications

If an application is rejected or cannot be completed because of incorrect information, missing documentation, fingerprint issues or other circumstances attributable to the customer, the service fee will generally be non-refundable.

Where an application cannot be completed due to an error attributable to Expedited.co.za, we will review the matter and take reasonable steps to resolve it.

 

9. Courier & Third-Party Fees

Courier fees, government fees, embassy fees and other third-party charges already paid on your behalf may be non-refundable and may be deducted from any approved refund.

 

10. How Refunds Are Processed

Where a refund is approved, it will generally be made to the original payment method. Processing times may depend on the payment provider or financial institution.

 

11. Contact Us

If you have concerns about your application or its processing time, please contact us. We will provide an update and, where applicable, explain any delay and the refund options available.

Expedited.co.za
A service of GetCleared, under Moto Digital Solutions (Pty) Ltd
Registration No. 2021/522062/07